Soljoyerias policies and agreements

Shipping & Order Policy

Shipping

  • All orders are processed and shipped within 3–7 business days after payment has been received.
  • Custom orders take 3-4 weeks of production time after placing your order , not including the 3-7 shipping business days

Shipping & Order Policy

Shipping

  • All orders are processed and shipped within 3–7 business days after payment has been received.
  • Shipping times may vary due to holidays, weather conditions, carrier delays, or other circumstances beyond our control.
  • Once your order has been shipped, you will receive tracking information (if available).

Non-Refundable Items

  • All sales are final.
  • Due to the nature of our products, we do not offer refunds, returns, or exchanges unless you receive the wrong item or your order arrives damaged.
  • Please review your order carefully before completing your purchase.

Lost or Delayed Packages

  • We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
  • If your tracking shows your package as delivered but you have not received it, please contact the shipping carrier directly to file a claim.
  • We are happy to assist by providing shipping information or documentation if needed.

Incorrect Shipping Information

  • Customers are responsible for providing the correct shipping address at checkout.
  • We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Additional shipping fees may apply if an order needs to be reshipped.
  • By placing an order, you acknowledge and agree to the terms of this Shipping & Order Policy-7 shipping days
  • Shipping times may vary due to holidays, weather conditions, carrier delays, or other circumstances beyond our control.
  • Once your order has been shipped, you will receive tracking information (if available).

Non-Refundable Items

  • All sales are final.
  • Due to the nature of our products, we do not offer refunds, returns, or exchanges unless you receive the wrong item or your order arrives damaged.
  • Please review your order carefully before completing your purchase.

Lost or Delayed Packages

  • We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.
  • If your tracking shows your package as delivered but you have not received it, please contact the shipping carrier directly to file a claim.
  • We are happy to assist by providing shipping information or documentation if needed.

Incorrect Shipping Information

  • Customers are responsible for providing the correct shipping address at checkout.
  • We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Additional shipping fees may apply if an order needs to be reshipped.

By placing an order, you acknowledge and agree to the terms of this Shipping & Order Policy

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.